Our consulting approach
Differing starting situations, stakeholders with different ideas, a set of various targets that often changes in the course of a project – these are the typical framework conditions of almost any project in the service business. This requires not only a very flexible, but also a hands-on consulting team („down-to earth“) possessing both a broad range of experiences in different industries as well as a variety of methods that help to structure the project in an optimal fashion. Consequently, each project is set up in an individual and customized way, perfectly tailored to the requirements of our customer.
However, it is not only the focus on after sales service management that makes us unique. It is also the way how we combine the conceptual and strategic management consultancy with operational support, leading to successful and noticeable results for our clients’ business.
“Bei SerValue gibt es keinen Platz für Klischees – mit meiner Kreativität entwickle ich für unsere Kunden eine individuelle Lösung, die dem Kunden hilft.”Carolina Becker
We support your company with both – the development and especially the implementation of concepts for a sustainable and professionalized service business. With this holistic approach, we will be able to strengthen your position to hold your ground in an increasingly competitive business world.
Our primary focus throughout all stages is always quality. We love looking behind the obvious, working analytically and goal-oriented while going in-depth to the extent that is necessary.
We accompany your business during implementation and offer our support by using innovative and well-proven methods in workshops and seminars. However, we don’t just leave it at that. We coach, train and strengthen your team to the same extent as we are providing our knowledge and expertise to the clients’ benefit.
We aim for a sustainable effectiveness of all our ideas and concepts after implementation. This is achieved by constantly measuring and reporting the progress of our goals using jointly adopted KPIs (key performance indicators). These KPIs help us to continuously verify the effectiveness of the measures defined in addition to implementing a control loop. Thereby we lay a foundation for further development that is both stable and goal-oriented.
- Client and people first
- Operations-based but conceptual project teams
- Thorough, structured as-is analysis
- Individual, methods-based but pragmatic solution concepts
- Result-based implementation
- Target-oriented and lean project management
- Integration and coaching of executives and employees
- Measurable and noticeable project results
- Short-term project amortization
- Sustainable success and competitiveness