SerValue Management Consultants GmbH
We are an international Germany-based management consultancy focusing on (after sales) services. The company was founded in 2015 by Sascha Konul and Frank Reichert. SerValue currently builds on a network of 25 experienced consultants at its sites in Munich (headquarter), and Vienna. Our diversified client base primarily consists of global enterprises with complex service business models, such as Bosch, Deutsche Telekom, Gamesa, General Electric, Heidelberger Druckmaschinen, Lenovo, Nordex, Philips and Vestas.
The (after sales) service business has been marked by continuous growth in recent years and the service business has a steadily increasing impact on the value creation experienced by the customers of our clients. The global business focus of our clients requires a stringent and sustainable business and operational approach to keep pace in a market characterized by fierce competition and digitization.
We support our customers in any kind of topic within the service business:
- Service strategy
- Service marketing
- Service processes
- Digital Service
We are totally dedicated
to the development and implementation of best-practice service solutions to help our clients excell within their service business.
We set ourselfs apart with our integrative approach of conceptual and strategic forsight and operational implementation – proven by our various successfully completed projects in several industries like mechanical engineering, high-tech, renewable energies, telecommunications & IT or consumer electronics.
Consulting by us – a different approach!
The typical frameworking conditions in service-related projects change permanently: basic questions, maturity degrees of companies and targets, that change continously during the project. These circumstances require experienced consultants team as SerValue is actog flexibly and pragmaticcally, but also applying on target-oriented project management tools.
You as a customer profit from an intelligent combination: strategic management consulting plus sustainable operational implementation. Only this combination enables extraordinairy results increase that customers expect from us – and receive from us.
Anyway, we will never leave you alone with extensive analyses and list of optimization potentials. Furthermore we immediately approach the identified potentials and make them happen – together with you! By this we take over the role as manager surveilling the progress and – when needed – supporting operationally. Only when the proposed business concepts and processe run and the suporting technology is fully working to your satisfaction, our job is done.
A strong team for a strong performance!
Pretty much as in your company also in our company SerValue Management Consultants the people are the strong factor. For your project you always could rely on highclass, experienced consultants in the areas of strategy development, operations and technology. Our brilliant professionals all know the how-to as they have been responsible for service operations before. That’s why we are at real eye-level with our customers as we know their problems right down the right detail.
If required in the project we supplement our consultant team with auditors or laywers. Sometimes we bring in an mechanical engineer. We are convinced of the power of different perspectives and diversity: Teams with young and experienced consultants owning various education and complimentary project experiences deliver siginficant value add.
We support your company with both – the development and especially the implementation of concepts for a sustainable and professionalized service business. With this holistic approach, we will be able to strengthen your position to hold your ground in an increasingly competitive business world.
Our primary focus throughout all stages is always quality. We love looking behind the obvious, working analytically and goal-oriented while going in-depth to the extent that is necessary.
We accompany your business during implementation and offer our support by using innovative and well-proven methods in workshops and seminars. However, we don’t just leave it at that. We coach, train and strengthen your team to the same extent as we are providing our knowledge and expertise to the clients’ benefit.
We aim for a sustainable effectiveness of all our ideas and concepts after implementation. This is achieved by constantly measuring and reporting the progress of our goals using jointly adopted KPIs (key performance indicators). These KPIs help us to continuously verify the effectiveness of the measures defined in addition to implementing a control loop. Thereby, we lay a foundation for further development that is both stable and goal-oriented.
- Client and people first
- Operations-based but conceptual project teams
- Thorough, structured as-is analysis
- Individual, methods-based but pragmatic solution concepts
- Result-based implementation
- Target-oriented and lean project management
- Integration and coaching of executives and employees
- Measurable and noticeable project results
- Short-term project amortization
- Sustainable success and competitiveness
“SerValue leaves no space for stereotypes – using my creativity I develop a customized solution that is measurable and helps our customers”Carolina Becker
Your application – an easy and quick process
We don’t see a benefit in a long and impersonal application marathon. You will hear from us within a few days after we have received your application. Qualified applicants will be invited to focused meetings in order to get to know you as a person, learn about your working habits and give us the possibility to present ourselves as a potential employer.
In interviews with experienced consultants and partners you will discuss relevant consulting case studies. At the same time, you will have the chance to ask all kind of questions relevant for you concerning us as a potential employer. We will challenge your analytic thinking, your reasoning and creativity while you will learn everything about our consulting approach.
You will receive immediate feedback. Within the same week of your last interview we will notify you about a potential job offer.
You can’t find a suitable job offer on our website? A spontaneous application with a convincing cover letter is always welcome.
We are looking forward to your application!
SerValue Management Consultants GmbH
People & Culture
T +49 172 2125296